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Service status
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We are currently in the process of restoring our server, da-uk1.hostns.io, which unfortunately suffered a complete data loss. At this time, we have successfully restored approximately 50% of the data.
Please be advised that the full restoration process is expected to take an additional 24 hours to complete. We understand the impact this has on your services, and we sincerely apologise for the inconvenience caused by this incident. Our team is working diligently to ensure that the restoration is completed as quickly and safely as possible.
We will continue to provide updates as the situation progresses. Thank you for your patience and understanding during this time.
Impact: All services hosted on da-uk1.hostns.io may experience disruptions or be temporarily unavailable during the restoration period.
If you have any questions or require further assistance, please do not hesitate to contact our support team. Please note however, that during this time, support responses may be delayed.
## UPDATE - 11/10/2024 23:06 ##
We have identified an issue: some of the restored accounts in MySQL have not been operational due to an issue with JetBackup restores affecting the CageFS environment.
A fix for this has been deployed, and those sites restored with an active MySQL database should now be operational.
The restores are still ongoing at present.
## UPDATE - 12/10/2024 14:00 ##
Restores are still ongoing - 75% complete. We anticipate another 12 hours for the remaining 25% of accounts. Meanwhile the server is operating optimally for the 75% that have been restored.