Contact Support

Libra - Intermittent MySQL Connectivity Friday 7th January 2022 10:49:00

We are aware of an issue with the MySQL service, affecting some sites on our Libra server currently.

We are already working on this currently and will have the service resumed as soon as possible.

Wherever possible, please do refrain from reaching out to our support team, to ensure there are no delays with the investigation. Your patience is appreciated.

We have been monitoring this situation closely and are confident that this situation has been resolved.

We are not seeing additional entries in the MySQL error log and are happy with the service performance.

Thank you for your patience today and apologies for any inconvenience.

MySQL still appears to be partially affected, with degraded performance. Most sites are loading perfectly, however, some will be significantly slower.

We can see this is a small handful of domains that are affected, each of which have been restricted by the DB Governor to reduce performance to allow other sites to continue loading.

We are carrying out a dump/restore process of the MySQL data, to deal with paging corruption within the InnoDB structure.

We will post further updates once resolved.

The server is now operational (and has been for some time), however, we are monitoring this closely at present to ensure the issue doesn't reoccur.

Thanks for your continued patience.