brixly.uk, client.brixly.uk, support.brixly.uk, Internal SMTP (Notifications, Invoices and Support), SpamExperts - mx2.spamfiltering.io, zombie.hostns.io, absinthe.hostns.io, acapulco.hostns.io, alexander.hostns.io, aviation.hostns.io, bacardi.hostns.io, bellini.hostns.io, derby.hostns.io, champagne.hostns.io, corsair.hostns.io, greyhound.hostns.io, gin.hostns.io, godfather.hostns.io, sunrise.hostns.io, tequila.hostns.io, malibu.hostns.io, margarita.hostns.io, martini.hostns.io, mimosa.hostns.io, mojito.hostns.io, moonwalk.hostns.io, paloma.hostns.io, stout.hostns.io, pinacolada.hostns.io, ouzo.hostns.io, sangria.hostns.io, pimms.hostns.io, tonic.hostns.io, tuxedo.hostns.io, savoy.hostns.io, brandy.hostns.io, cosmopolitan.hostns.io, paradise.hostns.io, ramos.hostns.io, schnapps.hostns.io, shandy.hostns.io, sunset.hostns.io, vesper.hostns.io, diablo.hostns.io, uranium.da.hostns.io, da-uk1.hostns.io, emerald.da.hostns.io, da-uk2.hostns.io, da-uk3.hostns.io, aries.premium.hostns.io, capricorn.premium.hostns.io, leo.premium.hostns.io, libra.premium.hostns.io, taurus.premium.hostns.io, virgo.premium.hostns.io, scorpius.premium.hostns.io, pisces.premium.hostns.io, amber.premium.hostns.io, coral.premium.hostns.io, plum.premium.hostns.io, violet.premium.hostns.io, thistle.premium.hostns.io, mail.hostns.io, panel.equilia.cloud, and 62 other services are down
Resolved
Nov 10 at 11:09pm GMT
As you would have likely observed last night (10th of November 2023) at roughly 02:52AM GMT we experienced an outage affecting several of our Juniper MX routers across our backbone network that caused network wide disruption for roughly 10-15 minutes.
This later led to additional complications on the underlying CEPH storage layer, which required manual intervention and caused additional downtime / delays.
The cause of this issue was the routing sub process on the MX routers crashing at the same time. There were a few sites which run a different version of JunOS that were unaffected by this, however services in London (DDCL, Telehouse and Equinix LD8), Amsterdam (Iron Mountain AMS1), Paris (Interxion PAR5) and Zurich (Interxion ZUR1) were affected. Frankfurt, Edinburgh, and Glasgow were unaffected. Additionally, our USA-based servers were also unaffected.
We’ve since reviewed log files and crash dumps and reached a consensus internally to roll out a JunOS upgrade to all our MX routers over the course of this next week, even to ones that were unaffected by this issue. After the process is complete all our MX series routers will be running the latest JTAC recommend version.
Due to this being a major release upgrade it will incur some downtime whilst we switch to the new version and the cards within the router reload and protocols fire back up. We anticipate the disruption to last up to 15 minutes during this period; however, interruption to the storage layer is possible, which may extend the outage period.
Our upgrade schedule for routers within London is as follows:
Telehouse North 2 (rt0-thn2) - Saturday 18th November, at risk from 01:00 AM till 02:00 AM GMT
Equinix LD8 (rt0-hex) - Saturday 18th November, at risk from 02:30 AM till 03:30 AM GMT
DDCL (rt0-cr) - Saturday 18th November, at risk from 04:00 AM till 05:00 AM GMT
Services affected by location:
Telehouse North 2 – Any customers with LONAP IX services, carrier pickups that we offer remote backhaul services for or leased line customers with a termination in Telehouse.
Equinix LD8 – Any customers with LINX IX services, carrier pickups that we offer remote backhaul for or leased line customers with a termination in Equinix LD8.
DDCL – This is our primary location for bare metal services within London so during this maintenance period any customers with dedicated / bare metal servers located in London will be considered at risk. Any internal connectivity or private VLAN’s between servers should remain operational.
Whilst any form of maintenance scheduled or not can be disruptive, we’d like to take this opportunity to assure our customers that we’re doing all in our power to ensure our services are ones that you can depend on for your business. We hope this shows in how quickly we’re responding to such an outage and taking the required steps to avoid any further unscheduled disruption.
If you have any questions regarding the maintenance, please do not hesitate to reach out to our support team on support@brixly.uk
Affected services
paradise.hostns.io
Updated
Nov 10 at 08:42am GMT
paradise.hostns.io recovered.
Affected services
paradise.hostns.io
Updated
Nov 10 at 08:39am GMT
Apologies for the downtime this morning on the UK infrastructure. There was an incredibly rare incident last night with Juniper network switch firmware, which caused network loss for a brief period.
However, this has led to us needing to rebalance some of the CEPH cluster, which causes increased IO, which inturn crashes Litespeed.
We are working through the issues currently, and will have service resumed as soon as possible.
Thanks for your patience.
Affected services
paradise.hostns.io
Updated
Nov 10 at 08:37am GMT
paradise.hostns.io went down.
Affected services
paradise.hostns.io
Updated
Nov 10 at 08:35am GMT
uranium.da.hostns.io recovered.
Affected services
uranium.da.hostns.io
Updated
Nov 10 at 08:34am GMT
godfather.hostns.io recovered.
Affected services
godfather.hostns.io
Updated
Nov 10 at 08:32am GMT
bellini.hostns.io recovered.
Affected services
bellini.hostns.io
Updated
Nov 10 at 08:31am GMT
derby.hostns.io and shandy.hostns.io recovered.
Affected services
derby.hostns.io
shandy.hostns.io
Updated
Nov 10 at 08:29am GMT
coral.premium.hostns.io recovered.
Affected services
coral.premium.hostns.io
Updated
Nov 10 at 08:28am GMT
derby.hostns.io went down.
Affected services
derby.hostns.io
Updated
Nov 10 at 08:28am GMT
margarita.hostns.io recovered.
Affected services
margarita.hostns.io
Updated
Nov 10 at 08:26am GMT
martini.hostns.io recovered.
Affected services
martini.hostns.io
Updated
Nov 10 at 08:24am GMT
moonwalk.hostns.io recovered.
Affected services
moonwalk.hostns.io
Updated
Nov 10 at 08:24am GMT
shandy.hostns.io went down.
Affected services
shandy.hostns.io
Updated
Nov 10 at 08:23am GMT
greyhound.hostns.io recovered.
Affected services
greyhound.hostns.io
Updated
Nov 10 at 08:22am GMT
uranium.da.hostns.io went down.
Affected services
uranium.da.hostns.io
Updated
Nov 10 at 08:20am GMT
derby.hostns.io recovered.
Affected services
derby.hostns.io
Updated
Nov 10 at 08:18am GMT
bellini.hostns.io went down.
Affected services
bellini.hostns.io
Updated
Nov 10 at 08:18am GMT
derby.hostns.io and moonwalk.hostns.io went down.
Affected services
derby.hostns.io
moonwalk.hostns.io
Updated
Nov 10 at 08:17am GMT
coral.premium.hostns.io went down.
Affected services
coral.premium.hostns.io
Updated
Nov 10 at 08:16am GMT
martini.hostns.io went down.
Affected services
martini.hostns.io
Updated
Nov 10 at 08:14am GMT
godfather.hostns.io went down.
Affected services
godfather.hostns.io
Updated
Nov 10 at 08:09am GMT
margarita.hostns.io went down.
Affected services
margarita.hostns.io
Updated
Nov 10 at 07:53am GMT
Internal SMTP (Notifications, Invoices and Support) recovered.
Affected services
Internal SMTP (Notifications, Invoices and Support)
Updated
Nov 10 at 07:44am GMT
Internal SMTP (Notifications, Invoices and Support) went down.
Affected services
Internal SMTP (Notifications, Invoices and Support)
Updated
Nov 10 at 03:16am GMT
ramos.hostns.io recovered.
Affected services
ramos.hostns.io
Updated
Nov 10 at 03:05am GMT
zombie.hostns.io, sunrise.hostns.io, tequila.hostns.io, and 14 other resources recovered.
Affected services
sangria.hostns.io
savoy.hostns.io
schnapps.hostns.io
shandy.hostns.io
stout.hostns.io
sunrise.hostns.io
sunset.hostns.io
tequila.hostns.io
tuxedo.hostns.io
zombie.hostns.io
uranium.da.hostns.io
scorpius.premium.hostns.io
taurus.premium.hostns.io
virgo.premium.hostns.io
thistle.premium.hostns.io
violet.premium.hostns.io
vesper.hostns.io
Updated
Nov 10 at 03:04am GMT
taurus.premium.hostns.io went down and tonic.hostns.io recovered.
Affected services
tonic.hostns.io
taurus.premium.hostns.io
Updated
Nov 10 at 03:04am GMT
stout.hostns.io went down.
Affected services
stout.hostns.io
Updated
Nov 10 at 03:02am GMT
brixly.uk, client.brixly.uk, and support.brixly.uk recovered.
Affected services
brixly.uk
client.brixly.uk
support.brixly.uk
Updated
Nov 10 at 03:02am GMT
sangria.hostns.io went down.
Affected services
sangria.hostns.io
Updated
Nov 10 at 03:02am GMT
zombie.hostns.io went down.
Affected services
zombie.hostns.io
Updated
Nov 10 at 03:02am GMT
diablo.hostns.io recovered.
Affected services
diablo.hostns.io
Updated
Nov 10 at 03:02am GMT
absinthe.hostns.io, alexander.hostns.io, aviation.hostns.io, and 34 other resources recovered.
Affected services
absinthe.hostns.io
aviation.hostns.io
bacardi.hostns.io
bellini.hostns.io
brandy.hostns.io
champagne.hostns.io
corsair.hostns.io
derby.hostns.io
cosmopolitan.hostns.io
alexander.hostns.io
gin.hostns.io
godfather.hostns.io
greyhound.hostns.io
malibu.hostns.io
martini.hostns.io
mimosa.hostns.io
mojito.hostns.io
moonwalk.hostns.io
ouzo.hostns.io
paloma.hostns.io
paradise.hostns.io
pimms.hostns.io
pinacolada.hostns.io
da-uk1.hostns.io
da-uk2.hostns.io
da-uk3.hostns.io
emerald.da.hostns.io
aries.premium.hostns.io
capricorn.premium.hostns.io
leo.premium.hostns.io
libra.premium.hostns.io
pisces.premium.hostns.io
amber.premium.hostns.io
coral.premium.hostns.io
plum.premium.hostns.io
mail.hostns.io
panel.equilia.cloud
Updated
Nov 10 at 03:01am GMT
margarita.hostns.io recovered.
Affected services
margarita.hostns.io
Updated
Nov 10 at 03:01am GMT
scorpius.premium.hostns.io and violet.premium.hostns.io went down and acapulco.hostns.io recovered.
Affected services
acapulco.hostns.io
scorpius.premium.hostns.io
violet.premium.hostns.io
Updated
Nov 10 at 03:01am GMT
sunrise.hostns.io, tonic.hostns.io, and uranium.da.hostns.io went down.
Affected services
sunrise.hostns.io
tonic.hostns.io
uranium.da.hostns.io
Updated
Nov 10 at 03:00am GMT
tequila.hostns.io, savoy.hostns.io, and sunset.hostns.io went down.
Affected services
savoy.hostns.io
sunset.hostns.io
tequila.hostns.io
Updated
Nov 10 at 03:00am GMT
ramos.hostns.io went down.
Affected services
ramos.hostns.io
Updated
Nov 10 at 03:00am GMT
shandy.hostns.io, vesper.hostns.io, virgo.premium.hostns.io, and 1 other resource went down and SpamExperts - mx2.spamfiltering.io recovered.
Affected services
shandy.hostns.io
virgo.premium.hostns.io
thistle.premium.hostns.io
SpamExperts - mx2.spamfiltering.io
vesper.hostns.io
Updated
Nov 10 at 02:59am GMT
tuxedo.hostns.io and schnapps.hostns.io went down.
Affected services
schnapps.hostns.io
tuxedo.hostns.io
Updated
Nov 10 at 02:59am GMT
SpamExperts - mx2.spamfiltering.io went down.
Affected services
SpamExperts - mx2.spamfiltering.io
Updated
Nov 10 at 02:58am GMT
diablo.hostns.io went down.
Affected services
diablo.hostns.io
Updated
Nov 10 at 02:57am GMT
capricorn.premium.hostns.io went down.
Affected services
capricorn.premium.hostns.io
Updated
Nov 10 at 02:56am GMT
martini.hostns.io, da-uk2.hostns.io, and pisces.premium.hostns.io went down.
Affected services
martini.hostns.io
da-uk2.hostns.io
pisces.premium.hostns.io
Updated
Nov 10 at 02:56am GMT
client.brixly.uk, support.brixly.uk, and pinacolada.hostns.io went down.
Affected services
pinacolada.hostns.io
client.brixly.uk
support.brixly.uk
Updated
Nov 10 at 02:56am GMT
derby.hostns.io and gin.hostns.io went down.
Affected services
derby.hostns.io
gin.hostns.io
Updated
Nov 10 at 02:56am GMT
emerald.da.hostns.io went down.
Affected services
emerald.da.hostns.io
Updated
Nov 10 at 02:56am GMT
brixly.uk, moonwalk.hostns.io, coral.premium.hostns.io, and 2 other resources went down.
Affected services
brixly.uk
moonwalk.hostns.io
coral.premium.hostns.io
plum.premium.hostns.io
panel.equilia.cloud
Updated
Nov 10 at 02:55am GMT
paradise.hostns.io and libra.premium.hostns.io went down.
Affected services
paradise.hostns.io
libra.premium.hostns.io
Updated
Nov 10 at 02:55am GMT
bacardi.hostns.io, margarita.hostns.io, mojito.hostns.io, and 2 other resources went down.
Affected services
bacardi.hostns.io
margarita.hostns.io
mojito.hostns.io
pimms.hostns.io
mail.hostns.io
Updated
Nov 10 at 02:55am GMT
champagne.hostns.io went down.
Affected services
champagne.hostns.io
Updated
Nov 10 at 02:55am GMT
godfather.hostns.io went down.
Affected services
godfather.hostns.io
Updated
Nov 10 at 02:54am GMT
brandy.hostns.io and amber.premium.hostns.io went down.
Affected services
brandy.hostns.io
amber.premium.hostns.io
Updated
Nov 10 at 02:54am GMT
alexander.hostns.io and aviation.hostns.io went down.
Affected services
aviation.hostns.io
alexander.hostns.io
Updated
Nov 10 at 02:54am GMT
absinthe.hostns.io, bellini.hostns.io, greyhound.hostns.io, and 3 other resources went down.
Affected services
absinthe.hostns.io
bellini.hostns.io
greyhound.hostns.io
mimosa.hostns.io
paloma.hostns.io
leo.premium.hostns.io
Updated
Nov 10 at 02:54am GMT
da-uk3.hostns.io went down.
Affected services
da-uk3.hostns.io
Created
Nov 10 at 02:54am GMT
acapulco.hostns.io, corsair.hostns.io, malibu.hostns.io, and 4 other resources went down.
Affected services
acapulco.hostns.io
corsair.hostns.io
cosmopolitan.hostns.io
malibu.hostns.io
ouzo.hostns.io
da-uk1.hostns.io
aries.premium.hostns.io