We would like to inform you about an important upgrade to our backup infrastructure. Recent assessments have shown performance inconsistencies in our backup facilities across multiple locations. To address this, we are transitioning to S3-based storage for more reliable and efficient data storage.

During this transition phase, you may experience reduced backup speeds as we transfer initial data sets. This process may extend over several days, leading to intermittent availability of backup retention points. We appreciate your understanding that these short-term inconveniences are part of a critical enhancement.

Our data management encompasses approximately 700TB of storage. While we estimate a significant performance boost post-transition, we wish to remind you that our backup services are a complimentary extension to your existing plan. As part of our shared responsibility model, we encourage you to maintain independent off-site backups for your utmost security.

For any concerns or additional support, please reach out to our customer service team.